General terms and conditions
General Terms and Conditions
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Option
1. In consultation with the manager of Hubermont, an option valid for 7 working days can be secured. This option starts from the moment the proposal is received.
2. Within 10 working days of receiving the proposal, the option must be converted into a definitive reservation or cancelled. An option can be confirmed by email or by digitally signing the proposal.
3. If another customer wishes to make a reservation for the same date, the manager will contact the customer with the option. The customer must decide within 5 working days whether to cancel or convert the option into a definitive reservation.
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Reservation
Self-service (Leisure) rental
1. A reservation is only complete:
- After signing the proposal (=contract) (digitally or in writing) within 5 working days of receipt, and
- After payment of a deposit (30% of the total amount) within 10 days of receipt of the signed contract.
2. The remaining amount must be paid in full no later than 1 month before the arrival date.
Development rental
1. A reservation is only complete:
- After signing the proposal (=contract) (digitally or in writing) within 5 working days of receipt, and
- After full payment of the total amount no later than 1 month before the arrival date.
2. If there is less than 1 month between the signing of the contract and the arrival date, the full amount will be invoiced immediately and must be paid immediately.
General
3. Hubermont reserves the right to refuse access to groups if the conditions for signing and/or payment are not met.
4. Any changes to the stay and beverages consumed will be settled via a final invoice.
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Price
Development rental
1. The price includes:
- Private use of the building, car park, rooms, teaching materials, hotel service, and the above-mentioned services and catering.
2. Drinks such as water, soft drinks, beer and wine are not included in the quote and will be invoiced afterwards based on consumption.
Self-service rental (Leisure)
1. The price does not include the use of teaching materials or hotel services.
General
2. Tourist tax/City tax:
- This is charged per person per night.
- The tax is imposed by the municipality of La Roche-en-Ardenne and is mandatory for all guests.
3. High electricity and/or water consumption may be charged extra.
4. Cleaning and deposit are mandatory.
5. Supplements are charged for:
- Bath towels and bed linen
- Wood basket
- Sauna use (La Colline)
- Dogs (allowed on request and at extra cost)
6. Self-service rental (leisure):
- It is not permitted to bring your own heavy electrical appliances and connect them to the Hubermont electricity grid.
- Charging electric vehicles is also not permitted.
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Cancellation
1. Cancellations must be communicated in writing.
2. In the event of cancellation due to force majeure, the amount paid will not be refunded and the following rules apply to the remaining amount (excluding cleaning costs and deposit):
- For cancellations more than 1 month and less than 3 months before the start date: 50% of the expected costs.
- For cancellations more than 5 working days and less than 1 month before the start: 75% of the expected costs.
- For cancellations less than 5 working days before the start: 100% of the expected costs.
3. In the event of a no-show, the costs of participants who did not show up will be charged in full.
4. In the event of force majeure, rebookings can be made free of charge within 1 year, in consultation with Hubermont and subject to availability.
5. The date on which the written cancellation is received by Hubermont's administration shall be deemed the date of receipt.
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Damage
1. The contractor is responsible for damage caused by himself or his participants to Hubermont's buildings and inventory.
2. Hubermont is not liable for damage to or theft of personal property or means of transport belonging to the contractor or his participants.
3. In the event of damage during self-service rental (without catering or service), only part of the deposit will be refunded.
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Payment
1. For self-service rentals:
- A deposit of 30% of the total amount is required at the time of booking.
- The remaining amount must be paid in full no later than 1 month before arrival.
2. For development rentals:
- The full amount must be paid in full no later than 1 month before arrival.
3. If there is less than 1 month between the signing of the contract and the arrival date, the full amount will be invoiced immediately and must be paid immediately.
4. If payment is not made on time, statutory interest will be charged on the invoice amount.
5. Any judicial and extrajudicial costs shall be borne by the debtor. These costs amount to 15% of the invoice amount, with a minimum of € 75.
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During the Stay
1. Organising student parties, bachelor parties or drinking parties is not permitted.
2. Setting off fireworks is prohibited.
3. Hubermont is located in a nature and quiet area; excessive noise and high decibels are not permitted.
4. After 11 p.m., music is only permitted indoors and at a reasonable volume to prevent nuisance. Excessive noise (high decibel level) is not permitted.
5. The number of participants may not exceed the agreed number. Additional participants must be reported in advance and approved by the manager.